Help and questions
Help, answers, and how to reach us.
Straight answers about what the tools do with your photo, what a result can and cannot tell you, and what to do when something looks wrong.
Common questions
What does Plant Says Hi do — and what can’t it do?
It runs three free browser tools: identify a plant from a photo, check a visible problem, and build a simple care check. Results are AI-generated starting points for your own observation — they cannot confirm an exact identity or diagnose a cause. The about page tells the project’s story.
Why does a reading say “uncertain”, and how accurate is it?
Statuses like “Uncertain identification” and “More context needed” are honest answers, not failures — the model could not support a confident reading from that photo. We do not publish accuracy percentages; whether a suggestion holds up depends on the photo, the plant, and its lookalikes, so compare it with the features you can see.
What kind of photo works best?
One sharp, well-lit frame — the whole plant for a name, or the affected area with some of the plant around it for a problem check. JPG, PNG, and WebP files work; HEIC photos need exporting as a JPG, PNG, or WebP copy first. The photo guide shows the features that matter.
What happens to my photo when I submit it?
Your browser resizes it, then sends it with your note through this site’s analysis route to Qomza’s private gateway, which returns the reading. The gateway keeps what you send — photo, note, result, and request diagnostics — indefinitely in private storage. The privacy page explains it in full.
Does it cost anything?
No. The three browser tools are free to use and do not need an account.
Why did my upload or reading fail?
The usual causes: the file is not a JPG, PNG, or WebP — HEIC photos are rejected until you export a JPG copy — the compressed photo still exceeds the 7 MB send limit, the note is over 600 characters, the check ran past about 45 seconds, the service rate-limited the request, or the connection dropped. Your photo stays on the page, so fix the cause and try again.
Can I use a result as professional advice?
No. A result is a starting point for observation, not a diagnosis or certification. If a person may have eaten the plant, contact a local poison control service promptly. If a pet may have eaten it, contact a veterinarian or an animal poison control service promptly. For a fast decline or a pest or disease you cannot identify, a local extension service or plant professional can help.
How do I report a wrong result or a guide error?
Email hello@plantsayshi.com with what you saw. The report-a-problem section below explains what to include.
Are there mobile apps?
Not yet — iOS and Android apps are in the works, and this site will link them when they are ready. The mobile apps page has the current status.
How do I contact you?
Email hello@plantsayshi.com — we read every message and aim to reply within a few working days. The contact page has the postal address and what to include.
Report a problem
A wrong name, an odd suggestion, or a mistake in a guide — email is the fastest way to flag it. Write to hello@plantsayshi.com with the subject “Report a problem”, or use the “Report a problem with this reading” link on a result, which adds the request ID for you. In your message, include:
- The page URL, or the name of the tool you were using
- The request or reading ID, if the site showed you one
- What seemed wrong, and what you expected instead
Please leave out personal information — do not include photos, passwords, documents, or secrets.
How the tools work
For the fuller picture — the path your photo takes, how a reading is produced and labelled, and how the guides are made — read how Plant Says Hi works. See how it works.
Still need a hand?
Questions about a tool, a guide, a result, or a privacy request are all welcome by email — include the page or tool name and what happened. Details are on the contact page.